WARRANTY AND RETURNS

Packit products are covered by a one-year limited warranty against manufacturing defects from date of purchase. Proof of purchase is required. Packit and DKSH do not accept any responsibility for the consequence of improper use of products.

Warranty doesn’t cover:

• Improper use
• Improper handling
• Accidents
• Wear & tear

NON-WARRANTY RETURNS

If you are unhappy with your purchase for any reason, you may return it within 30 days of purchase and we will refund the price of the product (subject to Exclusions and Qualifications below). Please note that we do NOT refund shipping and handling charges.

Exclusions and Qualifications:

• the product is returned to us damaged or with a defect that is not covered by the warranty or was not there at the time of delivery;
• the product was purchased outside Australia;
• or you are unable to provide reasonable proof of having purchased the product from us or Australian retail or online stockists.

WARRANTY RETURNS

If the defect is a minor defect (i.e. can be easily repaired), we may either:

• repair the product at our cost within a reasonable time;
• exchange the product for an identical non-defective product;
• or refund the price of the product.

If the defect is a major defect, we will offer you the choice to either:

• return the product and obtain a refund;
• return the product and obtain an identical replacement (if available);
• or keep the product and ask for compensation for the drop in value caused by the problem.

A major defect is when the product:

• has a problem that would have stopped someone from buying the product if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Exclusions and Qualifications

We may not provide a repair, exchange or refund in respect of any product if:

• the product does not contain a defect and you have merely changed your mind;
• the defect was caused by your damage, misuse or alteration of the product;
• fair wear and tear through intended use;
• you were made aware of the defect before you bought the product;
• you had an opportunity to examine the goods before purchase and did not notice an obvious defect;
• the period of time that has passed since your bought the product is longer than the product could reasonably expected to remain defect-free;
• the goods have been thrown away, destroyed, lost or damaged while in your possession;
• the product was purchased outside Australia;
• or you are unable to provide reasonable proof of having purchased the product from us or Australian retail or online stockists.

Note that, depending on how long has passed since the defective product was purchased, we may not be able to provide spare parts or repair facilities in relation to a particular product.

RETURNS PROCEDURE

Please make sure that you have read the above information before beginning the return steps.

CONTACT

Make a Damage Claim, Warranty Claim or a Return Request to discuss the best option for you using the following contact details:

Phone: +61 2 9425 5000
Email: sales.consumergoods@dksh.com

*Queries about any of the returns process should be made at this stage.

PACKAGE

Once your Damage Claim, Warranty Claim or Return Request has been accepted, package unused products in original packaging and in a post-safe parcel, complete with the following information:

• The reason for the return as discussed
• The order number and proof of purchase
• Your name, address and contact phone number

POST

Please address returns and exchanges to:

Once the Returns Office has received your parcel, we will contact you to discuss how we intend to deal with your return. If your questions were not answered above, please call our customer service line at +61 2 9425 5000